Given the current prospects of the Spanish economy and an environment of austerity and restrictions, the services sector has the clear objective of maintaining excellence and improving competitiveness in services.
Consequently, the strategies of the sector are to encourage talent, initiative and reward the effort, while focusing on an improvement in processes and systems in order to gain efficiency.
- Control costs efficiently and establish mechanisms for budget control and monitoring to be able to better manage processes (economic-financial scorecard)
- Better know your business and your customers and manage their value (commercial scorecard)
- Measure the levels of quality of services and add this information as a differential value to their services (relevant, primarily depending on the degree of vertical integration with customers)
- Guarantee the profitability of services provided while meeting customer expectations (key indicators, project tracking, deviations alerts)